Some products in the shop are fulfilled by Teespring while others are fulfilled by me. Whether or not your order is fulfilled by Teespring or not changes the following processes:
Shipping & Fulfillment
Shipping is calculated at checkout and will vary depending on how many products are purchased. Most products are fulfilled in the US.
Teespring orders are eligible for exchanges and returns. This includes most clothing items found in the Skald’s Keep store, but not all. If you would like to return a Teespring order, contact Teespring directly to start the process. You can return your item within 30 days of purchase. Refer to Teespring’s Return and Cancellation policy for specifics.
All other sales are final once shipped and can’t be exchanged or returned.
You can cancel your Teespring order by contacting Teespring directly. All other orders can be cancelled within 24 hours by contacting me at firstname.lastname@example.org.
Defective Item, Manufacturer Error
If you received a defective item, you can have it replaced for free. Contact Teespring for all Teespring orders. Otherwise, contact me at email@example.com and I can get a replacement item sent to you.